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 Shipping & Delivery POLICY at Pups By Emilyjoy

Pups By Emilyjoy  is committed to ensuring your new puppy arrives safely and promptly. Since 2016, we have refined our shipping process to provide a seamless experience for our customers across the nation. Below are the 10 steps outlining our Shipping & Delivery Policy to guide you through the journey of bringing your puppy home.

Step 1: Initial Contact

Contact us to confirm the availability of your chosen puppy and discuss your preferred shipping method.

Step 2: Reservation and Payment

Secure your puppy with a reservation deposit, followed by the remaining balance and shipping fees before the delivery date.

Step 3: Health Check Preparation

Each puppy undergoes a thorough veterinary health check, including vaccinations and deworming, before shipping.

Step 4: Crate and Care Packet

We provide a pet-safe travel crate and a care packet with food samples and care instructions tailored to your puppy.

Step 5: Shipping Method Selection

Choose between airline shipping or specialized ground service, with costs varying by location and distance.

Step 6: Scheduling and Coordination

We schedule the delivery with your input, providing real-time updates on flight or transport schedules to ensure transparency.

Step 7: Safe Travel Conditions

Puppies travel in temperature-controlled, pressurized compartments for airlines, or climate-regulated vans for ground service, ensuring comfort.

Step 8: Delivery Process

Airline shipments are counter-to-counter, while ground service delivers directly to your doorstep, with arrival typically within 24 hours.

Step 9: Post-Delivery Check

Have your puppy examined by a licensed veterinarian within 48 hours of arrival to validate our health guarantee.

Step 10: Support and Follow-Up

Contact us with any concerns post-delivery, and we’ll provide ongoing support to ensure your puppy’s smooth transition into your home.

Our goal is to make shipping and delivery a stress-free experience, reflecting our dedication to the health and happiness of your new baby. For specific costs or further details, please reach out to our team.